Help Centre & FAQs
Need help or have a question? Our Help Centre offers quick answers to common queries. Browse our FAQs, guides, or contact our support team for anything else.
Contact Us
Browse by Topic
Orders & Payments
Manage orders and payment queries.
Shipping & Delivery
Track packages and delivery info.
Returns & Refunds
Learn about our returns process.
Jadlam Rewards
Explore benefits and points.
Refer a Friend
Share your link and earn rewards.
My Account
Manage your account details.
Technical Support
Get help with product issues.
Brand Specific Support
Scalextric FAQs & Guides
Everything Scalextric: tracks, cars, and sets.
Learn More
Hornby FAQs & Guides
Model railways, locomotives, and accessories.
Learn More
RC Car FAQs & Guides
Radio-controlled vehicles, parts, and tuning.
Learn More
Other Brands Support
Help for all other brands we stock.
Learn More
Refer a Friend
Share the hobby, get rewarded
Enjoy shopping with Jadlam? Tell a mate. They'll get a treat on their first order — and there's a reward in it for you too.
1
Share your link
Log in to your account and open the rewards panel. Copy your unique referral link — or share it straight to Facebook, X or email — and send it to friends and family.
2
Your friend saves
When they click your link and enter their email, we'll send them a one-time code for [FRIEND REWARD] off their first order. No account needed.
3
You get rewarded
Once they've placed their first order, your reward — [YOUR REWARD] — lands in your account, ready to spend. Simple.
Frequently Asked Questions
General Information
You can create an account by clicking the 'Sign Up' or 'Register' button, usually found in the top right corner of our website. Follow the prompts to enter your details.
Jadlam Racing Models is a trusted retailer with many years of experience. We pride ourselves on excellent customer service and authentic products. Check out our Trustpilot reviews!
Orders & Payments
We accept various payment methods including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Klarna for flexible payments. All transactions are secure. Please note that we do not accept cheques or postal orders.
We strive to offer competitive prices. Please see our Price Match Policy page for details on eligibility and how to request a price match.
Shipping & Delivery
Yes, we offer free shipping on orders over a certain value. Please check our Shipping Information page for current thresholds and details for your location.
Delivery times vary based on your location and the shipping method chosen. Standard delivery within the UK usually takes 3-5 business days. You can find more specific estimates on our Shipping Information page.
Returns & Refunds
If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange, provided it's in its original condition. Please visit our Returns Policy page for detailed instructions.
Product Information
We stock a wide range of brands including Scalextric, Hornby, Tamiya, Airfix, LEGO, and many more, covering model kits, paints, accessories, RC cars, slot cars, and collectibles.
Jadlam Rewards
Our Jadlam Rewards program allows you to earn points on every purchase, which can then be redeemed for discounts on future orders. Sign up for an account to start earning!
Refer a Friend
Nope. They just enter their email to receive their discount code, then place their order. Quick and easy.
Yes. Your reward is unlocked once your friend places their first qualifying order using their code. If they don't complete an order, no reward is generated.
Absolutely — there's no limit. Share your link with as many friends as you like, and you'll earn a reward for every one of them who places a qualifying first order.
Referral rewards are for brand-new customers only. If your friend has shopped with us before, or their email is already on our system (even from a guest checkout), the referral link won't apply to them.
Your reward lands in your account once your friend's first order has been placed and confirmed.
Technical Support
Absolutely! Our team can guide you through the setup process and offer step-by-step instructions if needed.
If you haven't found the answer to your question, please don't hesitate to reach out to our support team. You can find our contact details in the 'Still Need Help?' section below.
Still Need Help?
Our customer support team is here to assist you. Reach out through any of the channels below.
