Help Centre & FAQs
Need help or have a question? Our Help Centre offers quick answers to common queries. Browse our FAQs, guides, or contact our support team for anything else.
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Brand Specific Support
Scalextric FAQs & Guides
Everything Scalextric: tracks, cars, and sets.
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Hornby FAQs & Guides
Model railways, locomotives, and accessories.
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RC Car FAQs & Guides
Radio-controlled vehicles, parts, and tuning.
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Other Brands Support
Help for all other brands we stock.
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Frequently Asked Questions
General Information
You can create an account by clicking the 'Sign Up' or 'Register' button, usually found in the top right corner of our website. Follow the prompts to enter your details.
Jadlam Racing Models is a trusted retailer with many years of experience. We pride ourselves on excellent customer service and authentic products. Check out our Trustpilot reviews!
Orders & Payments
We accept various payment methods including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Klarna for flexible payments. All transactions are secure.
We strive to offer competitive prices. Please see our Price Match Policy page for details on eligibility and how to request a price match.
Shipping & Delivery
Yes, we offer free shipping on orders over a certain value. Please check our Shipping Information page for current thresholds and details for your location.
Delivery times vary based on your location and the shipping method chosen. Standard delivery within the UK usually takes 3-5 business days. You can find more specific estimates on our Shipping Information page.
Returns & Refunds
If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange, provided it's in its original condition. Please visit our Returns Policy page for detailed instructions.
Product Information
We stock a wide range of brands including Scalextric, Hornby, Tamiya, Airfix, LEGO, and many more, covering model kits, paints, accessories, RC cars, slot cars, and collectibles.
Jadlam Rewards
Our Jadlam Rewards program allows you to earn points on every purchase, which can then be redeemed for discounts on future orders. Sign up for an account to start earning!
Technical Support
Absolutely! Our team can guide you through the setup process and offer step-by-step instructions if needed.
If you haven't found the answer to your question, please don't hesitate to reach out to our support team. You can find our contact details in the 'Still Need Help?' section below.
Still Need Help?
Our customer support team is here to assist you. Reach out through any of the channels below.
