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Spektrum DX5 Rugged 5Ch DSMR Tx w/SR515 SPM5200

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SKU: P-SPM5200

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£284.99
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Description

Overview

Your vehicles are extremely durable, why not your transmitter? The Spektrum™ DX5 Rugged™ 5-channel surface transmitter redefines radio control with a level of durability to match the tough conditions off-roaders, bashers and boaters encounter constantly. We started with a chassis based on the superb Spektrum ergonomic design found on the popular DX5C and competition favourite DX5 Pro. From there, we integrated cordless power tool feature ideas for the die-hard punishment those products endure. The result is a class-leading RC system with unmatched durability in addition to other innovative features that unite with a level of precision, versatility and convenience you won't want to play without.

Moulded Thermoplastic Polyurethane (TPU) bumpers surround the radio chassis to protect it against drops, bumps and even a few bangs here and there. There's no external antenna to snag or worry about-a low-profile ridge on the chassis protects the robust high-speed signal output internally. A versatile front chassis guard enhances durability further and provides mounting options for user-integrated accessories such as a camera, light source or anything else. The pair of lanyard mounting points gives drivers the ability to keep the transmitter close and gain a free hand when not driving. An easy-access accessory compartment makes it possible to can carry small tools, such as a T-wrench that smartly snaps into the internal mount provided. We increased transmitter water-resistance to give drivers peace of mind should there be an unexpected splash of water or some drops of rain. Last, but not least, is an aggressive off-road style steering wheel that expands its ruggedness even further, AND equipped it with an innovative thumb-lever to make controlling your vehicle with one-hand safer and more precise.

To conquer the wild, the DX5 Rugged gives you 5-channel versatility and hosts an array of auxiliary switches for lights, winches and more. Its interface features an innovative capacitive-touch control panel that offers a greater resistance to moisture and is easy to use. Simply slide your finger over the control panel and tap to select the menus, options and values on the easy-to-read LCD display. Integrated telemetry capability** allows you to view vital data such as motor RPM, vehicle speed, battery voltage and temperature right on the transmitter in real-time.No matter what you're driving, the AVC® technology programming capability in the DX5 Rugged can be easily tuned meet your skill level or driving style with control that makes it feel like you're at the wheel of a vehicle that handles predictably at every speed.

*The DX5 Rugged instruction manual details water resistance limitations.**Vehicle must be equipped with a telemetry-enabled receiver like the SR6000T (sold separately)

Features
  • Bold styling that's aggressive with a focus on class-leading durability
  • Inspired by the ergonomically-recognized Spektrum™ DX5 Pro and DX5C transmitters
  • Water-resistant* chassis design protects against minor splashes
  • Dual lanyard mounts provide radio safety and accessibility
  • Surrounded rubber-bumper chassis protection
  • Built-in front chassis guard offers user-inspired accessory mounting options
  • Simple capacitive-touch control panel responds to the touch of your finger
  • Intuitive software based on user-tested functionality that's clean and simple
  • Innovative thumb-steering lever makes one-hand operation safer and more precise
  • Non-slip removable rubber hand grip and off-road treaded steering wheel
  • Built-in telemetry capability (telemetry compatible devices sold separately)
  • Convenient built-in tool storage compartment
  • Large easy-to-read LCD screen
  • Five-channel, full-proportional versatility
  • Frequency-agile, Spektrum™ DSMR® 2.4GHz technology
  • Program and fine-tune compatible receivers with AVC® technology
  • Steering mix, 4-wheel steering mixes, Motor-On-Axle (MOA), plus one assignable mix
  • Bind-progress screen displays status and frame rate
  • Includes the compact Spektrum SR515, 5-channel DSMR sport receiver
  • Compatible with DSM2® receivers (US only versions - Not in EU)
*The DX5 Rugged instruction manual details water resistance limitations.

Unmatched Durability

Starting with a chassis based on a superb Spektrum ergonomic design, we were inspired by the punishment capability of cordless power tools, and translated their die-hard engineering to the specific needs of the RC driver. The result is a shock-absorbing rubberised bumper design that surrounds the transmitter chassis to form a level of protection never offered before on a surface transmitter.

Aggressive Styling

The DX5 Rugged stands out as a transmitter platform that means business handling the wildest terrain, the toughest conditions and fierce competition without any worry. That's why we designed durability hand-n-hand with convenience. A built-in side compartment offers tool storage, and two lanyard mounts (one rubber, one moulded into the chassis) are supplied so you can be hands-free in an instant.

Inspired Ergonomics

The ergonomically-recognized DX5 Pro and DX5C transmitters paved the way in giving the DX5 Rugged™ a feel any driver could appreciate. Overall low weight offers all-day driving with minimal fatigue, while the non-slip rubber grip and its trigger-throttle action offer a precision experience that feels natural.

Versatile Chassis Guard

We built-in a front chassis guard to increase durability further and make it possible for users to creatively self-integrate personal accessories and/or features such as a camera or light source-the sturdy guard itself and its mounting points are at your disposal.

Breakthrough Steering Control

The aggressive off-road steering wheel tread helps the precision of Spektrum technology to also deliver a tactile feel even if you're crawling, bashing or boating in harsh conditions. The integrated thumb-lever innovatively makes it possible to steer one-handed safely and with a higher-level of precision.

Capacitive Interface

Toward the matter of improving water-resistance the scroll wheel and buttons were exchanged for a capacitive-touch sensing control panel that responds to the simple touch of your finger. Sensitivity of the panel can be adjusted and a large LCD display helps make navigating the intuitive software easy.

Easy to Program

Programming the DX5 Rugged is simple. An intuitive interface makes navigating menus and changing settings easy. Most users can complete complex programming tasks on the fly.

Built-In Telemetry

The built-in telemetry capability can give you real-time information on things like your vehicle's battery voltage, signal quality, motor temperature and more.** Using the audio-tone alert system, you can program the DX5 Rugged to notify you when specific telemetry values reach or exceed limits you define.

**Vehicle must be equipped with a telemetry-enabled receiver like the SR6000T (sold separately)

5-Channel Receiver Included

Built around frequency-agile DSMR® technology the Spektrum™ SR515 5-channel receiver included delivers superb range and response, especially in places where a lot of 2.4GHz systems are in use at one time. Unbeatable signal security in a small modern package makes this sport receiver a top-pick for bashers, boaters, racers and rock crawlers. Plus, we integrated a versatile bind-button so that no bind plug ever needs to be on-hand.

Frequency-Agile DSMR® Technology

The DX5 Rugged is built around frequency-agile, DSMR 2.4GHz technology. This exclusive Spektrum™ technology can be used in any type of surface application, including boats. Its range and response, particularly in noisy 2.4GHz environments, are superb. It's also backwards compatible with DSM2® and marine-specific Spektrum receivers. This means most longtime Spektrum users can continue to use the receivers they have.

Needed to Complete

  • Nothing! Everything you need to enjoy your DX5 Rugged is included.

What's in the Box?

  • DX5 Rugged 5-channel Surface Transmitter (1)
  • Spektrum SR515, 5-channel DSMR sport receiver (1)
  • Product Manual (1)

Download the fact sheet 

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Description

Overview

Your vehicles are extremely durable, why not your transmitter? The Spektrum™ DX5 Rugged™ 5-channel surface transmitter redefines radio control with a level of durability to match the tough conditions off-roaders, bashers and boaters encounter constantly. We started with a chassis based on the superb Spektrum ergonomic design found on the popular DX5C and competition favourite DX5 Pro. From there, we integrated cordless power tool feature ideas for the die-hard punishment those products endure. The result is a class-leading RC system with unmatched durability in addition to other innovative features that unite with a level of precision, versatility and convenience you won't want to play without.

Moulded Thermoplastic Polyurethane (TPU) bumpers surround the radio chassis to protect it against drops, bumps and even a few bangs here and there. There's no external antenna to snag or worry about-a low-profile ridge on the chassis protects the robust high-speed signal output internally. A versatile front chassis guard enhances durability further and provides mounting options for user-integrated accessories such as a camera, light source or anything else. The pair of lanyard mounting points gives drivers the ability to keep the transmitter close and gain a free hand when not driving. An easy-access accessory compartment makes it possible to can carry small tools, such as a T-wrench that smartly snaps into the internal mount provided. We increased transmitter water-resistance to give drivers peace of mind should there be an unexpected splash of water or some drops of rain. Last, but not least, is an aggressive off-road style steering wheel that expands its ruggedness even further, AND equipped it with an innovative thumb-lever to make controlling your vehicle with one-hand safer and more precise.

To conquer the wild, the DX5 Rugged gives you 5-channel versatility and hosts an array of auxiliary switches for lights, winches and more. Its interface features an innovative capacitive-touch control panel that offers a greater resistance to moisture and is easy to use. Simply slide your finger over the control panel and tap to select the menus, options and values on the easy-to-read LCD display. Integrated telemetry capability** allows you to view vital data such as motor RPM, vehicle speed, battery voltage and temperature right on the transmitter in real-time.No matter what you're driving, the AVC® technology programming capability in the DX5 Rugged can be easily tuned meet your skill level or driving style with control that makes it feel like you're at the wheel of a vehicle that handles predictably at every speed.

*The DX5 Rugged instruction manual details water resistance limitations.**Vehicle must be equipped with a telemetry-enabled receiver like the SR6000T (sold separately)

Features
  • Bold styling that's aggressive with a focus on class-leading durability
  • Inspired by the ergonomically-recognized Spektrum™ DX5 Pro and DX5C transmitters
  • Water-resistant* chassis design protects against minor splashes
  • Dual lanyard mounts provide radio safety and accessibility
  • Surrounded rubber-bumper chassis protection
  • Built-in front chassis guard offers user-inspired accessory mounting options
  • Simple capacitive-touch control panel responds to the touch of your finger
  • Intuitive software based on user-tested functionality that's clean and simple
  • Innovative thumb-steering lever makes one-hand operation safer and more precise
  • Non-slip removable rubber hand grip and off-road treaded steering wheel
  • Built-in telemetry capability (telemetry compatible devices sold separately)
  • Convenient built-in tool storage compartment
  • Large easy-to-read LCD screen
  • Five-channel, full-proportional versatility
  • Frequency-agile, Spektrum™ DSMR® 2.4GHz technology
  • Program and fine-tune compatible receivers with AVC® technology
  • Steering mix, 4-wheel steering mixes, Motor-On-Axle (MOA), plus one assignable mix
  • Bind-progress screen displays status and frame rate
  • Includes the compact Spektrum SR515, 5-channel DSMR sport receiver
  • Compatible with DSM2® receivers (US only versions - Not in EU)
*The DX5 Rugged instruction manual details water resistance limitations.

Unmatched Durability

Starting with a chassis based on a superb Spektrum ergonomic design, we were inspired by the punishment capability of cordless power tools, and translated their die-hard engineering to the specific needs of the RC driver. The result is a shock-absorbing rubberised bumper design that surrounds the transmitter chassis to form a level of protection never offered before on a surface transmitter.

Aggressive Styling

The DX5 Rugged stands out as a transmitter platform that means business handling the wildest terrain, the toughest conditions and fierce competition without any worry. That's why we designed durability hand-n-hand with convenience. A built-in side compartment offers tool storage, and two lanyard mounts (one rubber, one moulded into the chassis) are supplied so you can be hands-free in an instant.

Inspired Ergonomics

The ergonomically-recognized DX5 Pro and DX5C transmitters paved the way in giving the DX5 Rugged™ a feel any driver could appreciate. Overall low weight offers all-day driving with minimal fatigue, while the non-slip rubber grip and its trigger-throttle action offer a precision experience that feels natural.

Versatile Chassis Guard

We built-in a front chassis guard to increase durability further and make it possible for users to creatively self-integrate personal accessories and/or features such as a camera or light source-the sturdy guard itself and its mounting points are at your disposal.

Breakthrough Steering Control

The aggressive off-road steering wheel tread helps the precision of Spektrum technology to also deliver a tactile feel even if you're crawling, bashing or boating in harsh conditions. The integrated thumb-lever innovatively makes it possible to steer one-handed safely and with a higher-level of precision.

Capacitive Interface

Toward the matter of improving water-resistance the scroll wheel and buttons were exchanged for a capacitive-touch sensing control panel that responds to the simple touch of your finger. Sensitivity of the panel can be adjusted and a large LCD display helps make navigating the intuitive software easy.

Easy to Program

Programming the DX5 Rugged is simple. An intuitive interface makes navigating menus and changing settings easy. Most users can complete complex programming tasks on the fly.

Built-In Telemetry

The built-in telemetry capability can give you real-time information on things like your vehicle's battery voltage, signal quality, motor temperature and more.** Using the audio-tone alert system, you can program the DX5 Rugged to notify you when specific telemetry values reach or exceed limits you define.

**Vehicle must be equipped with a telemetry-enabled receiver like the SR6000T (sold separately)

5-Channel Receiver Included

Built around frequency-agile DSMR® technology the Spektrum™ SR515 5-channel receiver included delivers superb range and response, especially in places where a lot of 2.4GHz systems are in use at one time. Unbeatable signal security in a small modern package makes this sport receiver a top-pick for bashers, boaters, racers and rock crawlers. Plus, we integrated a versatile bind-button so that no bind plug ever needs to be on-hand.

Frequency-Agile DSMR® Technology

The DX5 Rugged is built around frequency-agile, DSMR 2.4GHz technology. This exclusive Spektrum™ technology can be used in any type of surface application, including boats. Its range and response, particularly in noisy 2.4GHz environments, are superb. It's also backwards compatible with DSM2® and marine-specific Spektrum receivers. This means most longtime Spektrum users can continue to use the receivers they have.

Needed to Complete

  • Nothing! Everything you need to enjoy your DX5 Rugged is included.

What's in the Box?

  • DX5 Rugged 5-channel Surface Transmitter (1)
  • Spektrum SR515, 5-channel DSMR sport receiver (1)
  • Product Manual (1)

Download the fact sheet 

Rewards

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Delivery

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Returns

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Your Hobby, Our Passion

We're a family-owned business passionate about inspiring play and creativity for everyone, from hobbyists to young builders. Our team is here to help you find the perfect toys, models, and RC vehicles. Let’s create special memories together!

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Your Satisfaction Guaranteed

We stand behind every product we sell with a 30-day, no-hassle return policy. Shop with confidence knowing that your happiness is guaranteed.

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Passionate Experts

Our team in Glastonbury lives and breathes models, RC, and toys. We're here to share our knowledge and help you find the perfect toy, model, or gift.

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Unmatched Selection

Immerse yourself in a world of possibilities with our extensive collection of top-tier models, RC vehicles, and toys, handpicked from the best brands to ignite your passion and creativity.

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Decades of Experience

With a legacy spanning 25 years, we're proud to have served generations of hobbyists, families, and kids, helping them discover the joy of building, playing, and creating.

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