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HobbyZone AeroScout S2 1.1m RTF HBZ38000

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SKU: A-HBZ38000

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£295.49
£295.49
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Description

.mediaFeature {padding:2px 0;}.safeTech {background:#6f92a5;float:left;padding:20px 0;font-size: 17}.safeTech, .safeTech h4 {color:#fff;}.aligncenter {text-align: center;}Product DetailsThe HobbyZone AeroScout S 2 makes learning to fly an RC (Radio Controlled) airplane easier and more fun than ever before! It's extremely durable and features exclusive SAFE technology that helps to prevent crashes so nearly everyone can learn to fly successfully.

Key Features

  • 100% complete including a controller/transmitter, battery and charger so there's nothing extra to buy or provide
  • Equipped with exclusive SAFE technology that helps prevent crashes and makes it easy to learn how to fly
  • Spektrum DXS controller/transmitter with industry-leading DSMX 2.4GHz technology for reliable control without interference
  • Oversized tires and steerable nose wheel for easy takeoffs and landings on grass and other surfaces
  • Panic Recovery mode at the push of a button to prevent loss of control and crashes
In The Box
  • (1) HobbyZone AeroScout S 1.1m
  • (1) 30A Brushless ESC (installed)
  • (1) Brushless Outrunner Motor (installed)
  • (4) Sub-Micro Servos (installed)
  • (1) Spektrum 6-Channel Receiver (installed)
  • (1) Spektrum DXS Controller/Transmitter
  • (1) Spektrum 2200mAh 3S 11.1V Smart LiPo Battery
  • (1) Spektrum S120 USB-C Smart Charger
  • (4) AA Alkaline Batteries (for the DXS controller/transmitter)
  • (1) Product Manual
Needed to Complete
  • Nothing! Everything you need to begin having fun with the HobbyZone AeroScout S 1.1m is in the box.
Introduction

The HobbyZone® AeroScout™ S 2 makes learning to fly an RC (radio controlled) airplane easier and more fun than ever before! It's the perfect trainer because it's very durable and is equipped with exclusive SAFE® (Sensor Assisted Flight Envelope) technology that helps to prevent overcontrol, loss of orientation and crashes so nearly everyone can learn to fly successfully. It also features Beginner, Intermediate and Experienced flight modes so you can choose the level of stability and control you need at the flip of a switch. The Ready-To-Fly (RTF) version includes a Spektrum™ DXS controller/transmitter equipped with industry-leading DSMX® 2.4GHz technology, AA batteries for the transmitter, plus a Spektrum Smart LiPo battery and charger. That means there's nothing extra you need to buy or provide!

Features
  • 100% complete including a controller/transmitter, battery and charger so there's nothing extra to buy or provide
  • Equipped with exclusive SAFE® technology that helps prevent crashes and makes it easy to learn how to fly
  • Beginner, Intermediate and Experienced flight modes you can easily change between at the flip of a switch
  • Panic Recovery mode at the push of a button to prevent loss of control and crashes
  • Spektrum DXS controller/transmitter with industry-leading DSMX® 2.4GHz technology for reliable control without interference
  • Spektrum 2200mAh 3S 11.1V Smart LiPo battery and S120 USB-C Smart charger for easier and safer charging
  • Powerful and efficient brushless power system for excellent performance and long flight times
  • "Pusher" power configuration for improved safety plus better propeller and motor protection
  • Oversized tires and steerable nose wheel for easy takeoffs and landings on grass and other surfaces
  • Capable of aerobatic maneuvers including loops, rolls and upside down (inverted) flight
  • Lightweight yet extremely durable EPO construction perfect for first-time pilots
  • Full line of replacement/spare parts available
Overview

Welcome to the exciting world of RC (Radio Controlled) flight! If you've ever dreamed of taking to the skies, Horizon Hobby has you covered. We are committed to engineering aircraft that you can learn to fly with successfully even if you've never flown RC before. Every HobbyZone® aircraft we offer features industry-leading design and technology developed by experts to keep you in control and learning at your own pace so you can turn your dreams of flight into a reality!

The HobbyZone® AeroScout™ S 2 is the perfect trainer because it makes learning to fly an RC airplane easier and more fun than ever before! It's equipped with exclusive SAFE® (Sensor Assisted Flight Envelope) technology that helps to prevent overcontrol, loss of orientation and crashes so nearly everyone can learn to fly successfully. Beginner, Intermediate and Experienced modes allow you to choose the level of stability and control you need, or are ready to try, at the flip of a switch. Plus you can instantly return to steady flight using Panic Recovery with the push of a button in any flight mode. Its unique "pusher" power configuration offers improved safety along with better propeller and motor protection, and its built with advanced EPO material that makes it extremely durable. Oversized tires and a steerable nose wheel make it easy to take off from and land on a variety of surfaces including grass at large parks, soccer and other suitable flying fields. The Ready-To-Fly (RTF) version includes a Spektrum DXS controller/transmitter equipped with industry-leading DSMX® 2.4GHz control technology, plus a Spektrum Smart LiPo battery and charger that make it easier and safer to charge. That means there's nothing extra you need to buy or provide before you can fly!

And the fun doesn't stop after you learn how to fly! The powerful and efficient brushless power system delivers long flight times and provides plenty of speed and power to perform aerobatic maneuvers including loops, rolls and even inverted (upside down) flight. Plus, the lightweight design and low wing loading deliver a very wide flight envelope and incredible handling that even experienced pilots will appreciate and enjoy. The BNF Basic version (HBZ38500) is the perfect choice for those pilots because it allows them to use their favorite Spektrum™ transmitter along with batteries and chargers they may already own to fly with.

Durable Design

The AeroScout's unique design and "pusher" power configuration helps to protect the propeller and motor while also offering improved safety. Plus its construction with advanced EPO material delivers a lightweight yet durable airframe that's tough enough to handle everyday flying punishment without getting bent out of shape. And in the unfortunate event you damage any airframe parts or components and can't repair them, a full line of replacement parts is readily available.

 

Easy Assembly

The AeroScout S 1.1m arrives mostly factory-assembled with the power system, receiver and servos installed. All you need to do is finish some quick and easy final assembly, without the use of glue or special tools, and you'll be ready to fly in less time than it takes to charge a battery!

 

Capable Gear

The wide-stance tricycle landing gear with oversized tires and a steerable nose wheel offers improved ground handling for easier take offs and landings on a wide variety of surfaces from pavement to grass and even dirt.

 

Ready-To-Fly Convenience

The Ready-To-Fly (RTF) version includes a controller/transmitter equipped with Spektrum DSMX® 2.4GHz technology and everything else you need to fly including AA batteries for the transmitter, a rechargeable lithium polymer battery for the airplane and a charger. That means there's nothing extra to buy or provide so you can fly! The included transmitter can also be used with other Bind-N-Fly® (BNF) RC aircraft.

 

 

 

Spektrum Smart Battery and Charger

This RTF version includes a Spektrum 3S 2200mAh Smart LiPo battery that delivers long flight times, plus an S120 USB-C Smart charger that can be used with a variety of USB power sources. Simply connect the battery to the charger, and the exclusive Smart Technology will determine and start charging at the best rate to properly and safely charge the battery automatically.

 

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Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Description

.mediaFeature {padding:2px 0;}.safeTech {background:#6f92a5;float:left;padding:20px 0;font-size: 17}.safeTech, .safeTech h4 {color:#fff;}.aligncenter {text-align: center;}Product DetailsThe HobbyZone AeroScout S 2 makes learning to fly an RC (Radio Controlled) airplane easier and more fun than ever before! It's extremely durable and features exclusive SAFE technology that helps to prevent crashes so nearly everyone can learn to fly successfully.

Key Features

  • 100% complete including a controller/transmitter, battery and charger so there's nothing extra to buy or provide
  • Equipped with exclusive SAFE technology that helps prevent crashes and makes it easy to learn how to fly
  • Spektrum DXS controller/transmitter with industry-leading DSMX 2.4GHz technology for reliable control without interference
  • Oversized tires and steerable nose wheel for easy takeoffs and landings on grass and other surfaces
  • Panic Recovery mode at the push of a button to prevent loss of control and crashes
In The Box
  • (1) HobbyZone AeroScout S 1.1m
  • (1) 30A Brushless ESC (installed)
  • (1) Brushless Outrunner Motor (installed)
  • (4) Sub-Micro Servos (installed)
  • (1) Spektrum 6-Channel Receiver (installed)
  • (1) Spektrum DXS Controller/Transmitter
  • (1) Spektrum 2200mAh 3S 11.1V Smart LiPo Battery
  • (1) Spektrum S120 USB-C Smart Charger
  • (4) AA Alkaline Batteries (for the DXS controller/transmitter)
  • (1) Product Manual
Needed to Complete
  • Nothing! Everything you need to begin having fun with the HobbyZone AeroScout S 1.1m is in the box.
Introduction

The HobbyZone® AeroScout™ S 2 makes learning to fly an RC (radio controlled) airplane easier and more fun than ever before! It's the perfect trainer because it's very durable and is equipped with exclusive SAFE® (Sensor Assisted Flight Envelope) technology that helps to prevent overcontrol, loss of orientation and crashes so nearly everyone can learn to fly successfully. It also features Beginner, Intermediate and Experienced flight modes so you can choose the level of stability and control you need at the flip of a switch. The Ready-To-Fly (RTF) version includes a Spektrum™ DXS controller/transmitter equipped with industry-leading DSMX® 2.4GHz technology, AA batteries for the transmitter, plus a Spektrum Smart LiPo battery and charger. That means there's nothing extra you need to buy or provide!

Features
  • 100% complete including a controller/transmitter, battery and charger so there's nothing extra to buy or provide
  • Equipped with exclusive SAFE® technology that helps prevent crashes and makes it easy to learn how to fly
  • Beginner, Intermediate and Experienced flight modes you can easily change between at the flip of a switch
  • Panic Recovery mode at the push of a button to prevent loss of control and crashes
  • Spektrum DXS controller/transmitter with industry-leading DSMX® 2.4GHz technology for reliable control without interference
  • Spektrum 2200mAh 3S 11.1V Smart LiPo battery and S120 USB-C Smart charger for easier and safer charging
  • Powerful and efficient brushless power system for excellent performance and long flight times
  • "Pusher" power configuration for improved safety plus better propeller and motor protection
  • Oversized tires and steerable nose wheel for easy takeoffs and landings on grass and other surfaces
  • Capable of aerobatic maneuvers including loops, rolls and upside down (inverted) flight
  • Lightweight yet extremely durable EPO construction perfect for first-time pilots
  • Full line of replacement/spare parts available
Overview

Welcome to the exciting world of RC (Radio Controlled) flight! If you've ever dreamed of taking to the skies, Horizon Hobby has you covered. We are committed to engineering aircraft that you can learn to fly with successfully even if you've never flown RC before. Every HobbyZone® aircraft we offer features industry-leading design and technology developed by experts to keep you in control and learning at your own pace so you can turn your dreams of flight into a reality!

The HobbyZone® AeroScout™ S 2 is the perfect trainer because it makes learning to fly an RC airplane easier and more fun than ever before! It's equipped with exclusive SAFE® (Sensor Assisted Flight Envelope) technology that helps to prevent overcontrol, loss of orientation and crashes so nearly everyone can learn to fly successfully. Beginner, Intermediate and Experienced modes allow you to choose the level of stability and control you need, or are ready to try, at the flip of a switch. Plus you can instantly return to steady flight using Panic Recovery with the push of a button in any flight mode. Its unique "pusher" power configuration offers improved safety along with better propeller and motor protection, and its built with advanced EPO material that makes it extremely durable. Oversized tires and a steerable nose wheel make it easy to take off from and land on a variety of surfaces including grass at large parks, soccer and other suitable flying fields. The Ready-To-Fly (RTF) version includes a Spektrum DXS controller/transmitter equipped with industry-leading DSMX® 2.4GHz control technology, plus a Spektrum Smart LiPo battery and charger that make it easier and safer to charge. That means there's nothing extra you need to buy or provide before you can fly!

And the fun doesn't stop after you learn how to fly! The powerful and efficient brushless power system delivers long flight times and provides plenty of speed and power to perform aerobatic maneuvers including loops, rolls and even inverted (upside down) flight. Plus, the lightweight design and low wing loading deliver a very wide flight envelope and incredible handling that even experienced pilots will appreciate and enjoy. The BNF Basic version (HBZ38500) is the perfect choice for those pilots because it allows them to use their favorite Spektrum™ transmitter along with batteries and chargers they may already own to fly with.

Durable Design

The AeroScout's unique design and "pusher" power configuration helps to protect the propeller and motor while also offering improved safety. Plus its construction with advanced EPO material delivers a lightweight yet durable airframe that's tough enough to handle everyday flying punishment without getting bent out of shape. And in the unfortunate event you damage any airframe parts or components and can't repair them, a full line of replacement parts is readily available.

 

Easy Assembly

The AeroScout S 1.1m arrives mostly factory-assembled with the power system, receiver and servos installed. All you need to do is finish some quick and easy final assembly, without the use of glue or special tools, and you'll be ready to fly in less time than it takes to charge a battery!

 

Capable Gear

The wide-stance tricycle landing gear with oversized tires and a steerable nose wheel offers improved ground handling for easier take offs and landings on a wide variety of surfaces from pavement to grass and even dirt.

 

Ready-To-Fly Convenience

The Ready-To-Fly (RTF) version includes a controller/transmitter equipped with Spektrum DSMX® 2.4GHz technology and everything else you need to fly including AA batteries for the transmitter, a rechargeable lithium polymer battery for the airplane and a charger. That means there's nothing extra to buy or provide so you can fly! The included transmitter can also be used with other Bind-N-Fly® (BNF) RC aircraft.

 

 

 

Spektrum Smart Battery and Charger

This RTF version includes a Spektrum 3S 2200mAh Smart LiPo battery that delivers long flight times, plus an S120 USB-C Smart charger that can be used with a variety of USB power sources. Simply connect the battery to the charger, and the exclusive Smart Technology will determine and start charging at the best rate to properly and safely charge the battery automatically.

 

$include('Page-Include', 'cid', 'spektrum-trainer-blue-box')$

Rewards

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Delivery

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Returns

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Your Hobby, Our Passion

We're a family-owned business passionate about inspiring play and creativity for everyone, from hobbyists to young builders. Our team is here to help you find the perfect toys, models, and RC vehicles. Let’s create special memories together!

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Your Satisfaction Guaranteed

We stand behind every product we sell with a 30-day, no-hassle return policy. Shop with confidence knowing that your happiness is guaranteed.

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Passionate Experts

Our team in Glastonbury lives and breathes models, RC, and toys. We're here to share our knowledge and help you find the perfect toy, model, or gift.

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Unmatched Selection

Immerse yourself in a world of possibilities with our extensive collection of top-tier models, RC vehicles, and toys, handpicked from the best brands to ignite your passion and creativity.

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Decades of Experience

With a legacy spanning 25 years, we're proud to have served generations of hobbyists, families, and kids, helping them discover the joy of building, playing, and creating.

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