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HORNBY Digital Train Set HL16 Jadlam 2020 Large Layout with 2 Trains

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SKU: HL16

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£2,299.99
£2,299.99
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IN STOCK

Control

Digital

Footprint

12ft x 6ft
3.66m x 1.83m

Rolling Stock

2x Loco
3x Coaches

Order by 2pm & choose express for next working day delivery.

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Control
Digital

Footprint
12ft x 6ft
3.66m x 1.83m

Rolling Stock
2x Loco
3x Coaches

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Description

HL16 Digital Train Set
Four Loop Layout with 4 Platform Station. This amazing layout has been designed and built, modified by us to the finished layout with extensive testing. It Features:

Four continuous tracks with a reverse loop so you can change direction using the DCC40 digital auto reverse module.
4 platform station including roofs, plus sidings so plenty to keep you occupied.
A choice of digital power using Hornby Elite Controller or Gaugemaster Prodigy Advance systems.
The locos supplied are the Flying Scotsman, plus R30185
The standard package comes with all the track, track pins, digital auto loop control and includes either Hornby Elite or Gaugemaster Prodigy controller.

Extra if required the complete station set, 20 Skaledale buildings, electric point operation Hornby or Gaugemaster, underlay either green grass sheets or Hornby underlay.

Jadlam HL Train Sets offer fantastic value and an easy way to building an exciting and well designed track layout, see it as a head start into the Hobby of Model Railway Building. Using all Brand New Components directly from Hornby, you can be assured that you will be up and running smoothly in no time. We have been designing and supplying Railway sets for over 10 years.

Set Information & Contents
  • R8214 Hornby Elite Controller OR Gaugemaster DCC01 Starter Package - Please advise us which controller you would like
  • Hornby Loco Flying Scotsman, w/3 Coaches
  • Hornby Loco R30185
  • Footprint: Space Required 12ft x 6ft 67.6m Track
Everything you need to get rolling is included in our package - Track, Controller, Power Supply, Loco's, Clips, Pins & Buffers.
Please note that Buildings, Platforms, Underlay & Signals are not included unless otherwise stated.

Why Buy a Jadlam Racing HL Set?
  • Brand New Hornby Components with Standard Manufacturers Warranty
  • Great value with much more exciting Track layout than a typical boxed set.
  • Option to personalise layouts with different Locos, electric points, buildings etc (Contact Us)
  • Supplied in discreet brown carton with official Hornby instructions and Track layout.
  • Peace of mind. We are one of the leading Hornby Retailers in the UK.
______________________________________________
ENHANCE YOUR LAYOUT SECTION
Upgrade Ideas
  • Upgrade to the revolutionary HM7000 control system using our pre-made bundles.
  • Add Skaledale Buildings, Signals, Coaches & Rolling Stock.
Contact Us if you have any questions.
YOUTUBE VIDEO
On our YouTube channel, we have a video that shows the HL10 being used at home with 5 Locos, you can hear the Sound from the Digital TTS Locos - The set is controlled with R8214 Elite Controller plus Railmaster R8144. We have also added Signals, Buildings, Figures & Rolling stock to add to the realism - all of these items are available to purchase separately from us.
UPGRADE TO HM7000 REVOLUTIONARY NEW CONTROL SYSTEM
The new HM7000 Control System brings layouts to life via the free to download app. Bluetooth® technology streamlines a range of power, control and sound options, all at the touch of a fingertip.

The Hornby HM7000 system is a revolutionary step forward in digital model railway control. Bluetooth® technology enables fast, wireless, and consistent control of locomotives. For example, with HM7000 you can change a locomotive's settings while running on the track, which is impossible with other DCC systems. Furthermore, it will be possible in the future with app updates to add additional features to the locomotive’s decoder as the system progresses.

We have all the adapters, decoders and products needed to upgrade your system, contact us or search from our range! See below for the various upgrade paths. BENEFITS

Precision Control:
- Full control and programming via the free-to-download app. Available now on iOS and Android.
- Configuration Variables (CVs) can be changed without removing the model from the layout
- Precise control when shunting
- Manual braking option
- Driving wheel slip sound simulation on steam locomotives
- Motor control algorithm adjustments after auto-calibration ​​​​​

Speed:
- Easy to increase and decrease speed from start through to maximum acceleration
- Load compensation
- Creeping mode to allow precise coupling and uncoupling
- Shunting capability

Realistic sounds:
- Over 30 downloadable free sounds per profile
- Profiles available for diesel, electric, and steam locomotives
- Sound decoders fitted with Triplex sound capability allowing three sounds to be played at once e.g., horns, whistles, brakes or coal shovelling, wheel slip, injectors or any combination of three
- Ability to set the volume level for each sound individually or all at the same time
- Non-sound decoders also available

Lighting functions:
- Decoders can be used to control additional lighting functions, if fitted to the locomotive

Compatibility:
- Fully compatible with existing Hornby DCC controllers
- Backwards compatible – select and fit the right decoder to experience the sights, sounds, control and speeds using the HM7000 system
- Full NMRA function compatibility


UPGRADE PATHS

No matter your current set up, Hornby has made upgrading to the new HM7000 Control System easy. Whether you are simply a beginner with a train set or an advanced model railway fan with conventional controls, there are many ways to upgrade to a revolutionary new way to control and operate your model railway.

HM6000 > HM7000:

To convert an HM6000 layout to HM7000 control there are just six simple steps that need to be taken:
- Step 1: Download the free HM|DCC app onto a suitable smart ‘phone or tablet.
- Step 2: Choose a locomotive to operate on DCC and install the appropriate decoder.
- Step 3: Link the locomotive to the smart device which has the HM|DC app already installed.
- Step 4: Fit DCC clips to all points and remove all non DCC fitted locomotives from the layout.
- Step 5: Using the HM|DC app, alter the PWM frequency to ‘Highest’ and slide acceleration control should be moved to full power.
- Step 6: Switch to the HM|DCC app and the HM7000 fitted locomotive can now be operated.

HM|DC > HM7000:

As with other connections, the HM7000 app will need to be downloaded onto a preferred smart device. The chosen locomotive or locomotives will each require the fitting of a suitable Hornby Bluetooth® enabled decoder. Power to the track can be via a suitable Hornby 1A, 1.2A or 4A transformer.

> To link the transformer to the Hornby Power Track it is necessary to connect an HM7020 Power Supply Adapter Harness between the transformer lead and the track. Once power is connected it is then possible to link the Hornby Bluetooth® enabled locomotives to the smart device and operations can begin.

See our bundles here for either 8-Pin or 21-Pin locos (contact us to change decoders if needed!).

DCC > HM7000:

Already using DCC? Simply download the free HM|DCC app on a selected smart device.

The locomotive(s) must be fitted with a suitable Hornby Bluetooth® enabled decoder and paired with the smart device. Once this process is completed those models can now be controlled using the smart device.

All other locomotives can be controlled using the existing DCC unit only.

Conventional DCC Controller > HM7000:

It is possible for all locomotives fitted with either a Hornby HM7000 or conventional decoders to be operated using the HM|DCC Bluetooth® system via a smart device. To do this, an HM7040 Legacy Dongle must be plugged into the RJ12 socket of an existing DCC Base Station, such as can be found on the Hornby ‘Elite’ or ‘Select’.

Having connected the Legacy Dongle, ALL locomotives can be controlled either by a smart device or the Base Station, however only those fitted with an HM7000 type decoder can have their CV settings changed while remaining on the layout. All other models must have their CVs changed in the conventional way.

See our bundles here for either 8-Pin or 21-Pin locos (contact us to change decoders if needed!).

Please Note:

  • You must have a compatible phone/tablet/device in order to install and use the free app, with bluetooth functionality vital.


Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Description

HL16 Digital Train Set
Four Loop Layout with 4 Platform Station. This amazing layout has been designed and built, modified by us to the finished layout with extensive testing. It Features:

Four continuous tracks with a reverse loop so you can change direction using the DCC40 digital auto reverse module.
4 platform station including roofs, plus sidings so plenty to keep you occupied.
A choice of digital power using Hornby Elite Controller or Gaugemaster Prodigy Advance systems.
The locos supplied are the Flying Scotsman, plus R30185
The standard package comes with all the track, track pins, digital auto loop control and includes either Hornby Elite or Gaugemaster Prodigy controller.

Extra if required the complete station set, 20 Skaledale buildings, electric point operation Hornby or Gaugemaster, underlay either green grass sheets or Hornby underlay.

Jadlam HL Train Sets offer fantastic value and an easy way to building an exciting and well designed track layout, see it as a head start into the Hobby of Model Railway Building. Using all Brand New Components directly from Hornby, you can be assured that you will be up and running smoothly in no time. We have been designing and supplying Railway sets for over 10 years.

Set Information & Contents
  • R8214 Hornby Elite Controller OR Gaugemaster DCC01 Starter Package - Please advise us which controller you would like
  • Hornby Loco Flying Scotsman, w/3 Coaches
  • Hornby Loco R30185
  • Footprint: Space Required 12ft x 6ft 67.6m Track
Everything you need to get rolling is included in our package - Track, Controller, Power Supply, Loco's, Clips, Pins & Buffers.
Please note that Buildings, Platforms, Underlay & Signals are not included unless otherwise stated.

Why Buy a Jadlam Racing HL Set?
  • Brand New Hornby Components with Standard Manufacturers Warranty
  • Great value with much more exciting Track layout than a typical boxed set.
  • Option to personalise layouts with different Locos, electric points, buildings etc (Contact Us)
  • Supplied in discreet brown carton with official Hornby instructions and Track layout.
  • Peace of mind. We are one of the leading Hornby Retailers in the UK.
______________________________________________
ENHANCE YOUR LAYOUT SECTION
Upgrade Ideas
  • Upgrade to the revolutionary HM7000 control system using our pre-made bundles.
  • Add Skaledale Buildings, Signals, Coaches & Rolling Stock.
Contact Us if you have any questions.
YOUTUBE VIDEO
On our YouTube channel, we have a video that shows the HL10 being used at home with 5 Locos, you can hear the Sound from the Digital TTS Locos - The set is controlled with R8214 Elite Controller plus Railmaster R8144. We have also added Signals, Buildings, Figures & Rolling stock to add to the realism - all of these items are available to purchase separately from us.
UPGRADE TO HM7000 REVOLUTIONARY NEW CONTROL SYSTEM
The new HM7000 Control System brings layouts to life via the free to download app. Bluetooth® technology streamlines a range of power, control and sound options, all at the touch of a fingertip.

The Hornby HM7000 system is a revolutionary step forward in digital model railway control. Bluetooth® technology enables fast, wireless, and consistent control of locomotives. For example, with HM7000 you can change a locomotive's settings while running on the track, which is impossible with other DCC systems. Furthermore, it will be possible in the future with app updates to add additional features to the locomotive’s decoder as the system progresses.

We have all the adapters, decoders and products needed to upgrade your system, contact us or search from our range! See below for the various upgrade paths. BENEFITS

Precision Control:
- Full control and programming via the free-to-download app. Available now on iOS and Android.
- Configuration Variables (CVs) can be changed without removing the model from the layout
- Precise control when shunting
- Manual braking option
- Driving wheel slip sound simulation on steam locomotives
- Motor control algorithm adjustments after auto-calibration ​​​​​

Speed:
- Easy to increase and decrease speed from start through to maximum acceleration
- Load compensation
- Creeping mode to allow precise coupling and uncoupling
- Shunting capability

Realistic sounds:
- Over 30 downloadable free sounds per profile
- Profiles available for diesel, electric, and steam locomotives
- Sound decoders fitted with Triplex sound capability allowing three sounds to be played at once e.g., horns, whistles, brakes or coal shovelling, wheel slip, injectors or any combination of three
- Ability to set the volume level for each sound individually or all at the same time
- Non-sound decoders also available

Lighting functions:
- Decoders can be used to control additional lighting functions, if fitted to the locomotive

Compatibility:
- Fully compatible with existing Hornby DCC controllers
- Backwards compatible – select and fit the right decoder to experience the sights, sounds, control and speeds using the HM7000 system
- Full NMRA function compatibility


UPGRADE PATHS

No matter your current set up, Hornby has made upgrading to the new HM7000 Control System easy. Whether you are simply a beginner with a train set or an advanced model railway fan with conventional controls, there are many ways to upgrade to a revolutionary new way to control and operate your model railway.

HM6000 > HM7000:

To convert an HM6000 layout to HM7000 control there are just six simple steps that need to be taken:
- Step 1: Download the free HM|DCC app onto a suitable smart ‘phone or tablet.
- Step 2: Choose a locomotive to operate on DCC and install the appropriate decoder.
- Step 3: Link the locomotive to the smart device which has the HM|DC app already installed.
- Step 4: Fit DCC clips to all points and remove all non DCC fitted locomotives from the layout.
- Step 5: Using the HM|DC app, alter the PWM frequency to ‘Highest’ and slide acceleration control should be moved to full power.
- Step 6: Switch to the HM|DCC app and the HM7000 fitted locomotive can now be operated.

HM|DC > HM7000:

As with other connections, the HM7000 app will need to be downloaded onto a preferred smart device. The chosen locomotive or locomotives will each require the fitting of a suitable Hornby Bluetooth® enabled decoder. Power to the track can be via a suitable Hornby 1A, 1.2A or 4A transformer.

> To link the transformer to the Hornby Power Track it is necessary to connect an HM7020 Power Supply Adapter Harness between the transformer lead and the track. Once power is connected it is then possible to link the Hornby Bluetooth® enabled locomotives to the smart device and operations can begin.

See our bundles here for either 8-Pin or 21-Pin locos (contact us to change decoders if needed!).

DCC > HM7000:

Already using DCC? Simply download the free HM|DCC app on a selected smart device.

The locomotive(s) must be fitted with a suitable Hornby Bluetooth® enabled decoder and paired with the smart device. Once this process is completed those models can now be controlled using the smart device.

All other locomotives can be controlled using the existing DCC unit only.

Conventional DCC Controller > HM7000:

It is possible for all locomotives fitted with either a Hornby HM7000 or conventional decoders to be operated using the HM|DCC Bluetooth® system via a smart device. To do this, an HM7040 Legacy Dongle must be plugged into the RJ12 socket of an existing DCC Base Station, such as can be found on the Hornby ‘Elite’ or ‘Select’.

Having connected the Legacy Dongle, ALL locomotives can be controlled either by a smart device or the Base Station, however only those fitted with an HM7000 type decoder can have their CV settings changed while remaining on the layout. All other models must have their CVs changed in the conventional way.

See our bundles here for either 8-Pin or 21-Pin locos (contact us to change decoders if needed!).

Please Note:

  • You must have a compatible phone/tablet/device in order to install and use the free app, with bluetooth functionality vital.


Rewards

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Delivery

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Returns

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Your Hobby, Our Passion

We're a family-owned business passionate about inspiring play and creativity for everyone, from hobbyists to young builders. Our team is here to help you find the perfect toys, models, and RC vehicles. Let’s create special memories together!

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Your Satisfaction Guaranteed

We stand behind every product we sell with a 30-day, no-hassle return policy. Shop with confidence knowing that your happiness is guaranteed.

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Passionate Experts

Our team in Glastonbury lives and breathes models, RC, and toys. We're here to share our knowledge and help you find the perfect toy, model, or gift.

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Unmatched Selection

Immerse yourself in a world of possibilities with our extensive collection of top-tier models, RC vehicles, and toys, handpicked from the best brands to ignite your passion and creativity.

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Decades of Experience

With a legacy spanning 25 years, we're proud to have served generations of hobbyists, families, and kids, helping them discover the joy of building, playing, and creating.

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