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Bachmann Branchline 31-495SF Class 158 2-Car DMU 158884 South West Trains OO Gauge

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SKU: 31-495SF

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Description

The Class 158 is one of British Rail’s most successful second generation Diesel Multiple Units (DMUs); first introduced in 1989, the entire fleet remains in traffic to this day. Units operated by South West Trains were decorated in the colours of its parent company stagecoach, and it is this livery which adorns this Bachmann Branchline model which is supplied complete with SOUND FITTED model.
The pinnacle of OO scale second generation DMUs, the Branchline Class 158 combines high fidelity bodyshells with an underframe that’s adorned with separate components depicting the engines, electrical equipment, and auxiliary gear. It’s the livery application which really brings these models to life and every element has been replicated in miniature. Whilst the main colours are spray painted, the myriad smaller logos, symbols and lettering are applied using a specialist printing process, using BR and corporate specification fonts, logos and colours.
Driven by the low-level drive mechanism, which is fitted to each vehicle, the conductive couplings ensure that the two vehicles work together in harmony and enable the use of a single decoder for DCC operation. This SOUND FITTED comes pre-fitted with a DCC sound decoder, providing realistic sound effects when used on both analogue control and DCC straight out of the box.

MODEL FEATURES:
• Bachmann Branchline OO Scale
• Era 9
• Pristine South West Trains livery
• Running No. 158884
• Two-Car Unit comprising car Nos. 52884 & 57884
• Destination blinds for Salisbury
• SOUND FITTED - Fitted with a Zimo MX645P22 DCC Sound Decoder – See below for the function list
• Length 610mm
MECHANISM:
- EACH TWO-CAR UNIT COMPRISES TWO POWERED VEHICLES WITH THE FOLLOWING FEATURES:
• Three pole motor with flywheel providing drive to the inner bogie
• Twin axle drive
• Separate metal bearings fitted to each driven axle
• Trailing axles run in metal pinpoint bearings
• Electrical pickup from all wheels
• Diecast metal, multi-stage gearbox, with gearing arranged for prototypical running speeds and haulage capabilities
• 16.5mm (OO gauge) wheels to NEM310 & NEM311 standards with authentic profile and detailing
• Working miniature BSI Couplings at the cab end
• Conductive couplings with integral close coupling mechanism at the inner end
• Designed to operate on curves of second radius (438mm) or greater
DETAILING:
• Separately applied metal detail parts, including exhaust guards and interior luggage racks
• Bogies constructed from multiple components featuring brake and suspension detail
• Separately fitted underframe components
• Each model is supplied with an accessory pack comprising exhaust pipes, frame extensions and coupling tool
LIGHTING:
• Directional lighting, including illuminated destination panels, with Day/Night mode – selectable via the chassis-mounted switches or via a dedicated DCC function
• Directional lights can be turned on/off at each end independently via the chassis-mounted switches or via separate DCC functions
• Passenger saloon lighting – switchable on/off via the chassis-mounted switches or via a dedicated DCC function
• Cab lighting at the trailing end*
• Door interlock lights* (*when used on DCC)
• Authentic light colours and temperatures selected for each lighting application
DCC:
• Plux22 DCC decoder interface – one decoder required per unit
• Easy-access DCC decoder socket located behind removable panel on underside of Car A
SOUND:
• Two speakers fitted, one in each vehicle, for optimum sound reproduction – fitted to every model as standard
• Zimo MX645P22 DCC Sound Decoder fitted to SOUND FITTED versions
• Sound files produced specifically for the Bachmann Branchline Class 158 DMU using recordings from real units
• SOUND FITTED models operate on DCC and Analogue control as supplied
LIVERY APPLICATION:
• Authentic liveries applied to both vehicles including interior decoration
• Multiple paint applications employed using BR and corporate specification colours
• Logos, numerals and text added as appropriate using multi-stage tampo printing using authentic typefaces, logos and colours
SOUNDS
F0 - Directional Lights - On / Off
F1 - On - Warm Start / F13 - On, then F1 - On - Warm Start with Compressor Speed-up / F5 - On, then F1 - On - Cold Start / F5 - On, then F13 - On, then F1 - On - Cold Start with Compressor Speed-up
F2 - Brake (Non-Latching)
F3 - Single Horn
F4 - Two-Tone Horn
F5 - Light Engine
F6 - Engine Idle / Coasting
F7 - Flange Squeal
F8 - On - Doors Opening (F1 On) / Off - Doors Closing (F1 On)
F9 - Passenger Compartment Lights - On / Off
F10 - Guard's Whistle
F11 - On - Driver's Buzzer / Off - Guard's Response
F12 - On - Driver's Twin Buzzer / Off - Guard's Response
F13 - Engine Speed Up
F14 - On - Directional Lights Day Mode / Off - Directional Lights Night Mode
F15 - Cab Lights (Trailing End) - On / Off
F16 - Air Conditioning Fan
F17 - Windscreen Wipers
F18 - On - Doors Opening (F1 Off) / Off - Doors Closing (F1 Off)
F19 - Fade All Sounds
F20 - Directional Lights Off (Car A, 57xxx)
F21 - Directional Lights Off (Car B, 52xxx)
F22 - Station Ambience
F23 - Remote Telephone Test
F24 - Detonators
F25 - AWS
F26 - No User Access
F27 - Volume Down
F28 - Volume Up
Analogue Users: Please note that basic prime mover sounds will operate and will vary according to use when this model is used on analogue control (DC) straight from the box! Directional lights and passenger compartment lights will also illuminate when power is applied.

CLASS 158 DMU HISTORY
The British Rail Class 158 Express Sprinter is a Diesel Multiple Unit (DMU), built specifically for British Rail's Provincial Services sector between 1989 and 1992 by British Rail Engineering Limited (BREL) at Derby Litchurch Lane Works and outshopped in Regional Railways Provincial livery. They were built to replace many locomotive-hauled passenger trains, thereby reducing cost of operation, and to allow cascading of existing Sprinter units to replace elderly 'heritage' DMUs. The majority of the 182-strong fleet of Class 158 units were built as two-car sets, with 17 three-car units constructed specifically for use on Trans-Pennine services. Similar three-car units were built for use by Network SouthEast but these were converted to Class 159 specification before introduced into service, with toilet retention tanks and other modifications to operate over the third-rail network.
All but one of the Class 158s remain in service today (2023), with operators including ScotRail, Northern, Great Western (GWR), East Midlands Trains (now EMR), and Transport for Wales (formerly Arriva). Former operators include Central Trains. The Class has worked extensively across the UK network, even into East Anglia as far as Stansted Airport and Norwich. Some 158s have been converted to additional Class 159s and now operate for South Western alongside their original classmates.

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
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Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Description

The Class 158 is one of British Rail’s most successful second generation Diesel Multiple Units (DMUs); first introduced in 1989, the entire fleet remains in traffic to this day. Units operated by South West Trains were decorated in the colours of its parent company stagecoach, and it is this livery which adorns this Bachmann Branchline model which is supplied complete with SOUND FITTED model.
The pinnacle of OO scale second generation DMUs, the Branchline Class 158 combines high fidelity bodyshells with an underframe that’s adorned with separate components depicting the engines, electrical equipment, and auxiliary gear. It’s the livery application which really brings these models to life and every element has been replicated in miniature. Whilst the main colours are spray painted, the myriad smaller logos, symbols and lettering are applied using a specialist printing process, using BR and corporate specification fonts, logos and colours.
Driven by the low-level drive mechanism, which is fitted to each vehicle, the conductive couplings ensure that the two vehicles work together in harmony and enable the use of a single decoder for DCC operation. This SOUND FITTED comes pre-fitted with a DCC sound decoder, providing realistic sound effects when used on both analogue control and DCC straight out of the box.

MODEL FEATURES:
• Bachmann Branchline OO Scale
• Era 9
• Pristine South West Trains livery
• Running No. 158884
• Two-Car Unit comprising car Nos. 52884 & 57884
• Destination blinds for Salisbury
• SOUND FITTED - Fitted with a Zimo MX645P22 DCC Sound Decoder – See below for the function list
• Length 610mm
MECHANISM:
- EACH TWO-CAR UNIT COMPRISES TWO POWERED VEHICLES WITH THE FOLLOWING FEATURES:
• Three pole motor with flywheel providing drive to the inner bogie
• Twin axle drive
• Separate metal bearings fitted to each driven axle
• Trailing axles run in metal pinpoint bearings
• Electrical pickup from all wheels
• Diecast metal, multi-stage gearbox, with gearing arranged for prototypical running speeds and haulage capabilities
• 16.5mm (OO gauge) wheels to NEM310 & NEM311 standards with authentic profile and detailing
• Working miniature BSI Couplings at the cab end
• Conductive couplings with integral close coupling mechanism at the inner end
• Designed to operate on curves of second radius (438mm) or greater
DETAILING:
• Separately applied metal detail parts, including exhaust guards and interior luggage racks
• Bogies constructed from multiple components featuring brake and suspension detail
• Separately fitted underframe components
• Each model is supplied with an accessory pack comprising exhaust pipes, frame extensions and coupling tool
LIGHTING:
• Directional lighting, including illuminated destination panels, with Day/Night mode – selectable via the chassis-mounted switches or via a dedicated DCC function
• Directional lights can be turned on/off at each end independently via the chassis-mounted switches or via separate DCC functions
• Passenger saloon lighting – switchable on/off via the chassis-mounted switches or via a dedicated DCC function
• Cab lighting at the trailing end*
• Door interlock lights* (*when used on DCC)
• Authentic light colours and temperatures selected for each lighting application
DCC:
• Plux22 DCC decoder interface – one decoder required per unit
• Easy-access DCC decoder socket located behind removable panel on underside of Car A
SOUND:
• Two speakers fitted, one in each vehicle, for optimum sound reproduction – fitted to every model as standard
• Zimo MX645P22 DCC Sound Decoder fitted to SOUND FITTED versions
• Sound files produced specifically for the Bachmann Branchline Class 158 DMU using recordings from real units
• SOUND FITTED models operate on DCC and Analogue control as supplied
LIVERY APPLICATION:
• Authentic liveries applied to both vehicles including interior decoration
• Multiple paint applications employed using BR and corporate specification colours
• Logos, numerals and text added as appropriate using multi-stage tampo printing using authentic typefaces, logos and colours
SOUNDS
F0 - Directional Lights - On / Off
F1 - On - Warm Start / F13 - On, then F1 - On - Warm Start with Compressor Speed-up / F5 - On, then F1 - On - Cold Start / F5 - On, then F13 - On, then F1 - On - Cold Start with Compressor Speed-up
F2 - Brake (Non-Latching)
F3 - Single Horn
F4 - Two-Tone Horn
F5 - Light Engine
F6 - Engine Idle / Coasting
F7 - Flange Squeal
F8 - On - Doors Opening (F1 On) / Off - Doors Closing (F1 On)
F9 - Passenger Compartment Lights - On / Off
F10 - Guard's Whistle
F11 - On - Driver's Buzzer / Off - Guard's Response
F12 - On - Driver's Twin Buzzer / Off - Guard's Response
F13 - Engine Speed Up
F14 - On - Directional Lights Day Mode / Off - Directional Lights Night Mode
F15 - Cab Lights (Trailing End) - On / Off
F16 - Air Conditioning Fan
F17 - Windscreen Wipers
F18 - On - Doors Opening (F1 Off) / Off - Doors Closing (F1 Off)
F19 - Fade All Sounds
F20 - Directional Lights Off (Car A, 57xxx)
F21 - Directional Lights Off (Car B, 52xxx)
F22 - Station Ambience
F23 - Remote Telephone Test
F24 - Detonators
F25 - AWS
F26 - No User Access
F27 - Volume Down
F28 - Volume Up
Analogue Users: Please note that basic prime mover sounds will operate and will vary according to use when this model is used on analogue control (DC) straight from the box! Directional lights and passenger compartment lights will also illuminate when power is applied.

CLASS 158 DMU HISTORY
The British Rail Class 158 Express Sprinter is a Diesel Multiple Unit (DMU), built specifically for British Rail's Provincial Services sector between 1989 and 1992 by British Rail Engineering Limited (BREL) at Derby Litchurch Lane Works and outshopped in Regional Railways Provincial livery. They were built to replace many locomotive-hauled passenger trains, thereby reducing cost of operation, and to allow cascading of existing Sprinter units to replace elderly 'heritage' DMUs. The majority of the 182-strong fleet of Class 158 units were built as two-car sets, with 17 three-car units constructed specifically for use on Trans-Pennine services. Similar three-car units were built for use by Network SouthEast but these were converted to Class 159 specification before introduced into service, with toilet retention tanks and other modifications to operate over the third-rail network.
All but one of the Class 158s remain in service today (2023), with operators including ScotRail, Northern, Great Western (GWR), East Midlands Trains (now EMR), and Transport for Wales (formerly Arriva). Former operators include Central Trains. The Class has worked extensively across the UK network, even into East Anglia as far as Stansted Airport and Norwich. Some 158s have been converted to additional Class 159s and now operate for South Western alongside their original classmates.

Rewards

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Delivery

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Returns

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

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We're a family-owned business passionate about inspiring play and creativity for everyone, from hobbyists to young builders. Our team is here to help you find the perfect toys, models, and RC vehicles. Let’s create special memories together!

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We stand behind every product we sell with a 30-day, no-hassle return policy. Shop with confidence knowing that your happiness is guaranteed.

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Our team in Glastonbury lives and breathes models, RC, and toys. We're here to share our knowledge and help you find the perfect toy, model, or gift.

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Unmatched Selection

Immerse yourself in a world of possibilities with our extensive collection of top-tier models, RC vehicles, and toys, handpicked from the best brands to ignite your passion and creativity.

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Decades of Experience

With a legacy spanning 25 years, we're proud to have served generations of hobbyists, families, and kids, helping them discover the joy of building, playing, and creating.

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