EDUARD 11143 The Spitfire Story Limited Edition 1:48 Plastic Model Aircraft Kit



Description
Rewarding every enthusiast
You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.
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Detailed Delivery Information
We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).
This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.
We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.
Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.
Delivery charges will be automatically calculated at the checkout page.
All product prices quoted are inclusive of VAT.
Please note that we cannot accept orders billed to or addressed to PO Boxes.
We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.
*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.
Please note that Express/Next Day delivery is a trackable service.
Delivery charges will be automatically calculated at the checkout page.
All product prices quoted are inclusive of VAT.
Please note that we can't accept orders billed to or addressed to PO Boxes.
Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.
Free on all orders under 5KG.
If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.
Please note this is only on orders over 5KG and most orders will come to less than 5KG.
Orders will be shipped on a 2 Day Service regardless of shipping option selected.
Shipping to Europe currently suspended due to changes with Brexit. More information due soon.
Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.
We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.
Delivery times and charges vary by country.
Multiple delivery addresses in the same order will result in multiple delivery charges.
When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.
Important Note on Delivery Times
We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.
Key Information at a Glance
Return unwanted items within 30 days (unopened).
We provide free return shipping for any faulty, damaged, or incorrectly sent items.
All returns must be initiated by completing our official Returns Form for efficient processing.
Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.
Can I return my item?
Not Wanted
An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.
In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.
Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.
You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.
Faulty or Damaged
If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.
If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.
Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.
Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.
Incorrect
An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.
If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.
What is your Returns Period?
You can return an item up to 30 days after the date of delivery.
EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.
How do I cancel my order?
If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.
We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.
If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.
What are my cancellation rights?
You may cancel an order from the moment it's placed until 14 days after you receive the goods.
Please contact us by phone or email to request a cancellation.
How do I start a return?
You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.
How do I return my item?
Please complete our Returns Form. We will contact you with instructions.
If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.
Check Royal Mail or parcel services like Parcel2Go for competitive rates.
How much does it cost to return an item?
The cost depends on the return reason:
- Unwanted item: You cover return shipping costs.
- Damaged/Faulty item: We cover the return shipping.
- Incorrect item: We cover the return shipping.
For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.
When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.
A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.
Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.
When will I be refunded?
We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.
How should I package my return?
We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.
Complete Your Kit Recommended
Description
Focused on machines from introduction into service to the end of Battle of the Britain.
plastic parts: Eduard, enabling build of two models with different fuselage options
marking options: 10
decals: Eduard
PE parts: yes, pre-painted
painting mask: yes
resin parts: yes, figurine of Douglas Bader
Marking options:
A) K9795, No. 19 Squadron, RAF Duxford, Cambridgeshire, October 1938
No. 19 Squadron was the first RAF unit to reinforce its arsenal with Spitfires. Two reasons influenced this decision: the airfield dimensions in Duxford and the personality of S/Ldr Henry Cozens, who was a qualified aircraft engineer, fully competent to collaborate with Supermarine engineers on the improvements of the Spitfire design. Cozens himself flew the Spitfire K9789 for the first time on August 11th, 1938. The represented camouflage and markings were used by No. 19 Squadron on October 31st, 1938, when new unit´s Spitfires were officially photographed from a Blenheim Mk.I. Note the Cozens K9794 was already equipped with the bulged canopy, which was officially introduced a few months later in January 1939. The squadron suffered its first loss on November 3rd, 1938, when P/O Sinclair, who was later a CO of A-flight of No. 310 (Czechoslovak) squadron, destroyed his Spitfire Mk.I K9792 during landing. Pay attention to the interesting feature on the leading edge of the vertical stabilizer, which prevented the parachutes strings to entangle in case of an emergency bail out.
B) No. 41 Squadron, RAF Catterick, North Yorkshire, Spring 1939
The No. 41 Squadron acquired their first two Spitfires Mk.I K9831 and K9832 on December 30th, 1938 as third Fighter Command unit. This Spitfire Mk.I PN-M has a colorway from the spring of 1939, with red-blue national insignia on the upper surfaces, former white and yellow rings are oversprayed with camouflage color. Technically the aircraft displays first clean serial finish, with Merlin II engine, Weybridge two-blade wooden propeller, flat canopy, and the original old style Pitot tube. The plane doesn’t have the machine gun heating and was flown without any armor. This aircraft had an external camera gun on the upper side of the right wing. Until September 3rd, 1939, the day when UK declared war to Germany, in total 306 Spitfires Mk.I were brought into RAF, 187 of them served in eleven Fighter Command squadrons. Of these units, only seven were battle-ready two days after the war began, and four others were in the process of reinforcement and upgrades. 36 Spitfires were lost before the war during various accidents. After the war broke out, all the Spitfire equipped squadron remained based in British islands as part of Air Defense of Great Britain.
C) K9906, flown by F/O Robert Stanford Tuck, No. 65 Squadron, RAF Hornchurch, Essex, Summer 1939
This Spitfire Mk.I already has the bulged canopy, three-blade propeller De Havilland and machine-gun heating. Still remains without any armor, having the old type of Pitot tube and a mechanical gunsight. F/O Tuck is the most accomplished fighter ace in our lineup with 29+2 kills. In May 1940 he was reassigned to No. 92 Squadron, his first three kills came at in May 1940 over Dunkirk. He was promoted S/Ldr of No. 257 Squadron flying Hurricane Mk.Is on September 11th. It is rumored one of his victims was the future fighter ace of Luftwaffe, Hans-Joachim Marseille (September 23rd, 1940). He was shot down near Boulogne sur Mer and captured on January 28th, 1942. He participated in the organization of the Big escape In Stalag Luft III POW camp in Sagan, but just before the escape he was transferred to Belaria camp. On the February 1st, 1945, he managed to escape during camp evacuation and joined the Russians, when his knowledge of the Russian language was an essential advantage. He retired from the RAF in Fifties and took up farming. During the shooting of Battle of Britain movie he befriended Adolf Galland, he was his son´s godfather. He died on May 5th, 1987 at the age of 70.
D) K9955, flown by F/O Archibald Ashmore McKellar, No. 602 Squadron, RAF Drem, East Lothian, Scotland, March 1940
This plane already has a bulletproof windscreen and the new pitot tube, GM 2 gunsight, but still has older type of the antenna mast. The pilot seat is still without any armor. Note the anti-spin slat on the side of the fuselage fuel tank. No. 602 Squadron had their Merlin II engines altered for 100 octane fuel already in February 1940. No. 602 Squadron, part of the Auxiliary Air Force, acquired Spitfires before the war. On the 16th of October 1939 it took part in the shooting down of the first German aircraft over British territory during the KG 30´s air raid on Scapa Flow, and on October 28th shooting down the first German aircraft over the British soil, He 111 over Firth of Forth. Some sources claim McKellar had a part in these takedowns. In the June 1940 he joined No. 605 Squadron equipped with Hurricanes to become Squadron Leader on September 11th. He accomplished 15 kills during the BoB. On October 3rd, 1940 he got 5 wins during a single day, (all above Bf 109E) and became one of 28 Allied Aces in the day. S/Ldr A.A.McKellar died a day after the Battle of Britain officially ended, on November 1st, 1940. It is assumed Hptm. Wolfgang Lippert, CO of II./JG 27, shot him down.
E) N3180, flown by P/O Alan Christopher Deere (RNZAF), No. 54 Squadron, RAF Hornchurch, Essex, May 1940
No. 54 Squadron was the only RAF unit equipped solely with Spitfires Mk.I with Rotol RMS 7 constant speed propeller. The New Zealander Deere, who took first flight in Spitfire on March 6th, 1940, participated in the first operation of the No. 54 Squadron, providing air support for the retreating forces in Belgium on the May 16th. On the May 23rd, during the escort of F/Lt. J.Leather, flying in Miles Magister for the No. 74 squadron commander, S/Ldr L.White, shot down near Calais, Deere downed his first two Bf 109s. On the 26th of May, the operation Dynamo began in the evening, the evacuation of Dunkirk. On the 28th of May, Deere had to make an emergency landing on a Belgian beach but managed to get back to Hornchurch after a 19hour trek. After the evacuation of Dunkirk ended, the No. 54 squadron joined the BoB, in which Deere got 7 confirmed kills. During World War Two Deere went through a lot of leadership posts. His total score is at 22 confirmed kills (some sources claim 17 only). He retired as Air Commodore in 1967. A.C.Deere, OBE, one of the most famous New Zealand and British pilots, died on 22nd of September 1995 in the age of 77.
F) P9443, flown by F/Lt Douglas Bader, No. 222 Squadron, RAF Duxford, Cambridgeshire / Kirton in Lindsey, Lincolnshire, early June 1940
Legendary Douglas Bader lost both his legs after an aerobatics accident with Bristol Bulldog Mk.II on the December 14th, 1931. He returned to RAF in January 1940, while served with No. 19 Squadron and then from May 1940 with No. 222 Squadron. He claimed his first Bf 109 during operation Dynamo. He was named the Squadron Leader of No. 242 Squadron, equipped with Hurricane Mk.Is on June 28th, 1940. He was a supporter of Big Wing tactics. Bader accomplished 11 confirmed kills during the BoB. On the March 18th, 1941 he became CO of Tangmere Wing, flying the offensive sweeps over France. He was shot down in Spitfire Mk.Va (signed DB, code name Dogsbody) near Saint Omer and captured on September 9th, 1941. He lost his prosthetic leg due the bail out, the delivery of a replacement by RAF Blenheim was managed by A.Galland. Bader was, despite his escape attempts, until April 1945 imprisoned in Oflag IV-C in the Colditz castle. After retiring from RAF in 1946, he worked for Shell company. As a Member of Parliament, he was infamous for his controversial opinions. He died after fatal heart attack on September 5th, 1982, after a dinner to honor of A/M A.Harris.
G) K9953, flown by F/Lt. Adolph Gysbert Malan, No. 74 Squadron, RAF Hornchurch, Essex, June/July 1940
No. 74 Squadron reinforced their Spitfires in February 1939. A South African Adolf “Sailor” Malan, whose original job was truly a sailor, entered the war on September 6th, 1940, through infamous Battle of Barking Creek incident, where his A Flight accidentally shot down two Hurricanes of No. 56 Squadron. During operation Dynamo accumulated 5 confirmed kills and in the night from 19th to 20th of June managed to destroy two He 111. Malan was opposed of line-astern formation proposing more flexible finger-four formation. Legend says that he damaged the plane of Werner Molders and even injured him on July 28th. On August 8th, he became S/Ldr of No. 75 Squadron, which achieved 38 kills during four sorties led by Malan on August 11th, 1940. That event is known as “Malan´s 11th of August”. Malan had 16 confirmed kills in the BoB. Until the end of his career in 1941 he accumulated 27 confirmed kills and 7 shared kills. He was an amazing tactician, and famous with his Ten rules of air combat. After his retirement in 1946 he became a farmer in South Africa. He was politically active as an opponent of apartheid. He died on September 17th, 1963 at the age of 53.
H) N3162, flown by P/O Eric Stanley Lock, No. 41 Squadron, RAF Hornchurch, Essex, United Kingdom, August/September 1940
Eric Lock entered No. 41 Squadron as a rookie in June 1940 and on August 15th got the first of his 21 kills in the Battle of Britain, which made him the most successful Allied fighter ace of the Battle. On November 17th, 1940, he was seriously injured on his right arm and both legs by the Bf 109E fire. During following three months he underwent 15 difficult surgeries and spent next three months in a rehabilitation center in Royal Masonic Hospital, in care of famous pioneer of the plastic surgery Archibald McIndoe who helped him to recover. He came back to No. 41 Squadron in June 1941 and was promoted to Flight Lieutenant in July became the leader of B Flight of No. 611 Squadron. On August 3rd, 1941, after returning from a Rhubarb type action, he attacked a German column near Pas de Calais as has been MIA ever since. He was probably shot down by anti-aircraft fire and crashed into the sea. Neither him nor his Spitfire was ever found. At the time of his disappearance he was credited with 26 confirmed kills achieved during 25 weeks of his combat duty throughout one year and with 6 months spent in hospitals.
I) X4425, flown by F/Sgt. George Cecil Unwin, No. 19 Squadron, RAF Fowlmere, Cambridgeshire, August/September 1940
This aircraft is depicted in the final fashion of Spitfires in the Battle of Britain times, including the back mirror and full armor. The pilot, George Unwin, nicknamed Grumpy, was one of the most experienced flyers of the No. 19 Squadron. He was one of the first Spitfire pilots he took to the skies in the new K9792 already on August 16th, 1938, more than a year before the war. During the early tests in fall of 1938 he tested 15 new Spitfires. He crashed a K9797 after an engine failure and landed outside of Acton village in Suffolk to prevent potential life loses in the agglomeration. During the operation Dynamo he was credited with 3 confirmed kills, Hs 126, Bf 110 and He 111. During the Battle of Britain he added another 11 kills to his tally. At the end of the 1940 he left the operational service and served as an instructor in various training units until October 1943. He got back to fighting in April 1944, when he flew Mosquitos with No. 613 Squadron as a part of 2nd TAF and at the end of 1944 went back to the job as an instructor. Between the years 1948-52 he flew with Bristol Brigand to participate in the fights against the communist insurgents in Malaysia 1952. He retired from the RAF in rank of Wing Commander in 1961. He died on June 28th, 2006 at the age of 93.
J) X4382, flown by P/O Osgood Philip Villiers Hanbury, No. 602 Squadron, RAF Westhampnett, West Sussex, September 1940.
Osgood Hanbury, nicknamed Pedro, an Eton College alum, began his combat career in June 1940 as a Lysander pilot. He volunteered to fighters and was reassigned to No. 602 Squadron on September 3rd, 1940. His X4382 is a typical representative of a late fashion of Spitfire Mk.I, probably with De Havilland propeller already converted to be a constant speed propeller, fully armored cockpit and fuel tank, radio TR.1133 without a wire antenna and IFF R.3002 with wire antenna between the fuselage and horizontal stabilizer tips. Hanbury achieved 4 confirmed kills until end of the year. He received DFC for defense of Tobruk in May 1942. On June 23rd, 1942 he was appointed a squadron leader role of No. 260 Squadron. He got married to Patricia Cecil Harman on the 22nd of May 1943. He died eleven days after when he was returning to Africa as a passenger onboard a Lockheed Hudson of No. 117 Squadron, flown by S/Ldr Robert Yaxley. Their aircraft was shot down by Junkers Ju 88C flown by Hans Olbrecht over the Bay of Biscay.
Rewards
Rewarding every enthusiast
You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.
View Rewards
Delivery
Detailed Delivery Information
We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).
This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.
We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.
Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.
Delivery charges will be automatically calculated at the checkout page.
All product prices quoted are inclusive of VAT.
Please note that we cannot accept orders billed to or addressed to PO Boxes.
We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.
*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.
Please note that Express/Next Day delivery is a trackable service.
Delivery charges will be automatically calculated at the checkout page.
All product prices quoted are inclusive of VAT.
Please note that we can't accept orders billed to or addressed to PO Boxes.
Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.
Free on all orders under 5KG.
If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.
Please note this is only on orders over 5KG and most orders will come to less than 5KG.
Orders will be shipped on a 2 Day Service regardless of shipping option selected.
Shipping to Europe currently suspended due to changes with Brexit. More information due soon.
Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.
We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.
Delivery times and charges vary by country.
Multiple delivery addresses in the same order will result in multiple delivery charges.
When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.
Important Note on Delivery Times
We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.
Returns
Key Information at a Glance
Return unwanted items within 30 days (unopened).
We provide free return shipping for any faulty, damaged, or incorrectly sent items.
All returns must be initiated by completing our official Returns Form for efficient processing.
Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.
Can I return my item?
Not Wanted
An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.
In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.
Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.
You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.
Faulty or Damaged
If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.
If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.
Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.
Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.
Incorrect
An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.
If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.
What is your Returns Period?
You can return an item up to 30 days after the date of delivery.
EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.
How do I cancel my order?
If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.
We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.
If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.
What are my cancellation rights?
You may cancel an order from the moment it's placed until 14 days after you receive the goods.
Please contact us by phone or email to request a cancellation.
How do I start a return?
You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.
How do I return my item?
Please complete our Returns Form. We will contact you with instructions.
If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.
Check Royal Mail or parcel services like Parcel2Go for competitive rates.
How much does it cost to return an item?
The cost depends on the return reason:
- Unwanted item: You cover return shipping costs.
- Damaged/Faulty item: We cover the return shipping.
- Incorrect item: We cover the return shipping.
For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.
When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.
A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.
Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.
When will I be refunded?
We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.
How should I package my return?
We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

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