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GENERAL FAQ'S

Please use the links below to take you to the relevant answers. If your question is about Returns or a Technical question about a product, please go back a page as we have specific FAQ pages for these topics.

 

payments.pngPayment & Order

delivery-returns.pngDelivery & Returns

promotions.pngPromotions

 

Placing Your order

How and when can I order?

You can order through this website 24hrs a day, you do not need our permission! We are not able to accept orders over the phone. 

 

Whats the Cut-off time for next day Delivery?

We do not guarantee a Cut-off time for next day Delivery, however as a guide we try to send all orders placed before 2pm on the same  day. However during busy periods this may fluctuate. 

 

Will I receive the exact model shown?

All Images of the items on our website are for illustrative purpose only. We've made every effort to display all items accurately.

 

When do you confirm my item is available?

We give a stock update on the product listing page, however this does not guarantee that the item is in stock. On rare occasions the stock  might be incorrect, however we will contact you directly if this happens

 

Can I return an item I dont want?

Please see our full returns section by following this link

 

What if my item is faulty?

If you think your product is faulty we will do our best to resolve the  problem as quickly as possible. Please refer to our returns section.

 

Paying for your Order

Which payment methods can I use to place my order?

You can use Visa, Visa Debit, MasterCard or PayPal. We no longer accept payment by cheque or postal order. 
 
You can also pay by BACS. You will need to arrange this with us.
 
Natwest - Jadlam Racing Models
Account: 47539925
Sort Code: 60-21-01
IBAN: GB 54 NW BK 60 21 01 47 53 99 25
Swift: NW BK GB 2L

 

Is it safe to send my debit/credit card details over the web?

Yes. We encrypt (safely lock in our system so no one can see) your payment card details using industry standard SSL technology to ensure they are completely safe.

 

3D Secure

Think of 3D Secure as the online version of Chip & PIN when you're shopping instore.

Instead of using a PIN you register a secret password and a personal message. Created by Visa and Mastercard, it gives you an additional level of security.

3D Secure pages are controlled by your card issuing bank and not by the  store you're shopping with. This is why all navigational links are removed  from these pages. Registering is quick and a one-off process. Participating  websites will prompt the registration page where you create your secret  password and this remains the same whoever you shop with in the future.  The next time you shop online using your card, you'll be prompted to enter your secret password during the checkout process via a secured screen.

 

Does it cost me any extra to use PayPal?

No, PayPal is completely free and very convenient. We recommend using Paypal.

 

My Account

How do I register for an account?

You can register for an account in just a few simple steps by following thislink. We'll ask you to fill in an email address and password.
 

What are the benefits of creating an account?

We’ll remember your card and payment details so that you can place orders more quickly. You’ll be among the first to hear about new offers and promotions.
 

Will my address and payment information be secure?

Once we have your information, we’ll ensure we protect it with all of the appropriate safeguards. It’s important that you also take responsibility for protecting your account information. Make sure your password is strong, don’t share it with others, and try not to use the same one for lots of online accounts. Don’t send your password by email – we’ll never ask you to do so. We won’t ask you for your password information over the ‘phone; we’ll advise you on how to reset it.
 

Can you reset my password for me?

No, for security, we ask you to reset your password yourself. We wouldn’t ask you to share your password with us, but if you contact us we can advise on how to reset it.
 

Can I amend my delivery details in my account?

Yes you can log into your account and alter your delivery address. Please note that once your order is placed and payment confirmed it is not possible to change the delivery address so it is very important your details are kept up to date.

 

 Discount Codes

Why isn't my discount code working?

Voucher codes will be available for a specific time period. Please check the expiry date and that you’ve entered the code correctly. A common error is an extra space if you're copying and pasting the code. Codes aren’t case sensitive so it’s fine to use capital or lower case letters.
 

Can I use more than one discount code on my order?

No. Sorry, only one voucher code can be used per transaction. 


Can I use my discount code more than once?

This will be stated in the Terms where the code is advertised. Some codes can be used more than once. 
 

Where do I enter my discount code?

The discount code box can be found at the bottom of the checkout page, after you have signed in/selected address details. Simply type or copy and paste your code into the box and click apply. Your total will update to include your discount saving. Please be aware, you must enter your discount code in the basket as you cannot apply it later.
 

Where can I get a discount code?

From time to time we’ll offer discount codes across the site. This will be clearly visible on our homepage and on the specific product page that the discount applies to. Sometimes we may ask for your email address in order to receive a unique discount code. We will use your email address to inform you about our latest promotions and offers. You can unsubscribe from these emails at any point.


What if I forget to use my discount code?

Discounts cannot be applied retrospectively. If you did not apply the code at the time of purchase then we are afraid that you have missed the opportunity. 

 

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