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Please use the links below to take you to the relevant answers. If your question is about Returns or a Technical question about a product, please go back a page as we have specific FAQ pages for these topics.


payments.pngPayment & Order

delivery-returns.pngDelivery & Returns



Placing Your order

How and when can I order?

You can order through this website 24hrs a day, you do not need our permission! We are not able to accept orders over the phone. 


Whats the Cut-off time for next day Delivery?

We do not guarantee a Cut-off time for next day Delivery, however as a guide we try to send all orders placed before 2pm on the same  day. However during busy periods this may fluctuate. 


Will I receive the exact model shown?

All Images of the items on our website are for illustrative purpose only. We've made every effort to display all items accurately.


When do you confirm my item is available?

We give a stock update on the product listing page, however this does not guarantee that the item is in stock. On rare occasions the stock  might be incorrect, however we will contact you directly if this happens


Can I return an item I dont want?

Please see our full returns section by following this link


What if my item is faulty?

If you think your product is faulty we will do our best to resolve the  problem as quickly as possible. Please refer to our returns section.


Paying for your Order

Which payment methods can I use to place my order?

You can use Visa, Visa Debit, MasterCard or PayPal. We no longer accept payment by cheque or postal order. 
You can also pay by BACS. You will need to arrange this with us.
Natwest - Jadlam Racing Models
Account: 47539925
Sort Code: 60-21-01
IBAN: GB 54 NW BK 60 21 01 47 53 99 25
Swift: NW BK GB 2L


Is it safe to send my debit/credit card details over the web?

Yes. We encrypt (safely lock in our system so no one can see) your payment card details using industry standard SSL technology to ensure they are completely safe.


3D Secure

Think of 3D Secure as the online version of Chip & PIN when you're shopping instore.

Instead of using a PIN you register a secret password and a personal message. Created by Visa and Mastercard, it gives you an additional level of security.

3D Secure pages are controlled by your card issuing bank and not by the  store you're shopping with. This is why all navigational links are removed  from these pages. Registering is quick and a one-off process. Participating  websites will prompt the registration page where you create your secret  password and this remains the same whoever you shop with in the future.  The next time you shop online using your card, you'll be prompted to enter your secret password during the checkout process via a secured screen.


Does it cost me any extra to use PayPal?

No, PayPal is completely free and very convenient. We recommend using Paypal.


My Account

How do I register for an account?

You can register for an account in just a few simple steps by following thislink. We'll ask you to fill in an email address and password.

What are the benefits of creating an account?

We’ll remember your card and payment details so that you can place orders more quickly. You’ll be among the first to hear about new offers and promotions.

Will my address and payment information be secure?

Once we have your information, we’ll ensure we protect it with all of the appropriate safeguards. It’s important that you also take responsibility for protecting your account information. Make sure your password is strong, don’t share it with others, and try not to use the same one for lots of online accounts. Don’t send your password by email – we’ll never ask you to do so. We won’t ask you for your password information over the ‘phone; we’ll advise you on how to reset it.

Can you reset my password for me?

No, for security, we ask you to reset your password yourself. We wouldn’t ask you to share your password with us, but if you contact us we can advise on how to reset it.

Can I amend my delivery details in my account?

Yes you can log into your account and alter your delivery address. Please note that once your order is placed and payment confirmed it is not possible to change the delivery address so it is very important your details are kept up to date.


 Delivery Information


What delivery services do you offer?

We offer different services depending on which delivery speed you require and your country. 
We typically use Royal Mail Tracked 48 for our UK Economy delivery service.
We typically use Royal Mail Tracked 24 for our UK Express delivery service.
Our courier delivery option will be sent via DPD.
We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

International delivery varies on the delivery service requested and also the size and value of the order. You will find a delivery tab on each product page, please click on this to view the shipping table where you should find your country listed. If your country is not listed on this table it is unlikely that we can deliver there however if you would like us to check then please send us an email:

How long does delivery take?  
UK Economy - Royal Mail Tracked 48 - 2-3 working days. 
UK Express Delivery - Royal Mail Tracked 24 - *1 Working day.
Courier Delivery - DPD - *1 Working Day

*Where our Express delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

International delivery - varies, please check the shipping table on the delivery tab on the product page.


 I Haven't received My Order

If your parcel hasn't arrived within your estimated delivery time then we suggest allowing a couple of more days for delivery as it is likely the parcel has just got held up somewhere on its journey between us and you. 

If your parcel was sent via one of our untracked delivery services then we suggest checking with your neighbours/post office and any safe places outside of your property just incase it was left in any of these places. 

If your parcel was sent via one of our tracked delivery services then obviously we suggest you use the tracking number (which should have been emailed to you) to track the parcel. 

If you have tried all of the above and still have no luck with your parcel please contact us: 


 My Delivery Is damaged

If your parcel has arrived damaged please contact us straight away and we will be able to arrange a return/replacement with you immediately. Click here to go to our returns request form.


 I Have been sent the wrong item

We use well trained humans to pick our orders but unfortunately even they make mistakes (occasionally!). Apologies if this happens to your order!

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take, if you do not complete this section of the paperwork we will automatically refund the order. 

If the item is incorrect we will cover the costs of the return shipping, please see our returns page for instructions.

Alternatively you can go straight to our returns request clicking here.


 I Have Ordered the wrong item

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order numbers when you return a product.

We do not have to pay return shipping costs for unwanted returns.

Click here to go straight to our returns request form.



We have a dedicated returns FAQ page which covers all returns issues, click here to go straight there.

 Discount Codes

Why isn't my discount code working?

Voucher codes will be available for a specific time period. Please check the expiry date and that you’ve entered the code correctly. A common error is an extra space if you're copying and pasting the code. Codes aren’t case sensitive so it’s fine to use capital or lower case letters.

Can I use more than one discount code on my order?

No. Sorry, only one voucher code can be used per transaction. 

Can I use my discount code more than once?

This will be stated in the Terms where the code is advertised. Some codes can be used more than once. 

Where do I enter my discount code?

The discount code box can be found at the bottom of the checkout page, after you have signed in/selected address details. Simply type or copy and paste your code into the box and click apply. Your total will update to include your discount saving. Please be aware, you must enter your discount code in the basket as you cannot apply it later.

Where can I get a discount code?

From time to time we’ll offer discount codes across the site. This will be clearly visible on our homepage and on the specific product page that the discount applies to. Sometimes we may ask for your email address in order to receive a unique discount code. We will use your email address to inform you about our latest promotions and offers. You can unsubscribe from these emails at any point.

What if I forget to use my discount code?

Discounts cannot be applied retrospectively. If you did not apply the code at the time of purchase then we are afraid that you have missed the opportunity. 



  • Payment - We require full payment up front for any pre-order items to ensure stock is allocated and to ensure a speedy dispatch of any products once they arrive from suppliers.
  • Multiple Items – If your order contains multiple items, we will ensure that your items are dispatched as and when they arrive. Once one item is dispatched the order will be marked on the website as “Shipped” even if there are outstanding items on the order (please rest assured that your order is safe and will remain open with us).

  • Release Dates – All pre-order release dates are provided directly from the supplier. Please note that these are estimated release dates and are subject to change. We will keep the website updated with the latest information from Suppliers.

  • Dispatch – Once your pre-order has been dispatched via our speedy tracked service you will receive a shipping notification from us and a tracking number from the courier.

  • Cancellations – You maintain the right to cancel a pre-order at any time prior to dispatch. If you wish to cancel your pre-order, please email us on

  • Amendments – Once a pre-order has been placed, we are unable to amend the item(s) that has been ordered.

  • Change of delivery address – If you need to change the delivery address, please email us on – Please note once the order has been placed, we are unable to change how the address reads on the website but we can change this on our shipping system.


Price Match Terms & Conditions


We will match prices on products if the following conditions are met:

  • The competitor must be based in the UK & VAT Registered
  • The price comparison must include VAT and delivery costs to the Mainland UK postcodes with at least a Tracked 48 option.

  • Jadlam Toys & the Competitor must have the product in stock. 

  • The item must be brand new and an identical product in terms of the make, model, size, or colour.

  • A Price match cannot be used in conjunction with any Jadlam Toys or competitor discount codes, promotions or clearance offers. Including J Points voucher offers.

  • We are unable to offer a price match after the point of sale.

  • A Price Match must be claimed within 24 hours of being accepted by our Customer Services Team, or this offer will expire, and the request will need to be submitted again.

  • Although price matches are available, we reserve the right not to alter our listed price.

  • Jadlam Toys & Models reserves the right to amend or withdraw the Price Match Promise at any time.

Thank you for reading our Price Match terms and conditions. Once we’ve processed your request, we will contact you to confirm that a price match is possible.




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