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Please note that this is our Returns FAQ page, if you would like to start a Return please click to complete our Returns Form

 

Returns

Cancellations

Can I return my item?
What is your returns period?
How do I start a return?
How do I return the item?
How much does it cost to return an item?
When will I be refunded?
How should I package my returns?

How do I cancel my order?
What are my cancellation rights?

 

Can I return my Item

Unwanted - Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order numbers when you return a product.

We do not have to pay return shipping costs for unwanted returns.

Faulty/Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping, please see our returns page for instructions.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department. 

Please note that some manufacturers prefer to deal with faulty items themselves, thus it may be possible that returns are sent directly to the manufacturer. Please do not see this as us trying to avoid your return, its simply the manufacturer giving an easier and quicker way to get a replacement/repaired product back to you. 

 

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. 

If the item is incorrect we will cover the costs of the return shipping, please see our returns page for instructions.

If you do not complete this section of the paperwork we will automatically refund the order. 

 

 

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.  

 

How do I cancel my order?

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. To speed up the process, please have your order number available. 

We will try our hardest to cancel your order, however please note that we are also trying our hardest to ship your order as fast as we can. So it might be possible that your order is despatched before we see your cancellation request. 

If your order has already left our warehouse you will have to request a return on receipt of the order. The return will be treated as an unwanted item and you will be liable to pay the return shipping costs. 

 

 

What are my cancellation rights?

Your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods.  

Please inform us of your cancellation request by phone or email.

How do I start a return?

You need to complete our Returns Form. Please click here to go to the form, a member of our Returns Department will contact you with full Returns Instructions.  

 

How do I return my item?

Please complete our Returns Form, a member of our Returns Department will contact you with full Returns Instructions. Please click here to visit our returns page. 

If you are required to arrange returning your item we always recommend sending via a tracked courier service, as we cannot be held liable for returns that do not reach us. So we highly recommend
that you get proof of postage and use a tracked service. 

We recommend re-using the packaging the item was sent in, if this is not possible you need to ensure the item will be well protected and kept dry in transit.

We recommend getting your first price from the Royal Mail for UK returns. Alternatively Parcel websites such as parcel2go offer competitive rates on tracked
courier delivery.

 

 

How much does it cost to return an item?

The cost of returns depends on the reason the item is being returned. 

Unwanted Item - You are liable for the return shipping costs. 
Damaged/Faulty Item - We will cover the return shipping costs.
Incorrect Item - If we have sent the wrong item or quantity we will cover the return shipping costs.

We recommend getting your first price from the Royal Mail for UK returns. Alternatively Parcel websites such as parcel2go offer competitive rates on tracked
courier delivery.

Its hard to give an accurate price estimate as the size and weight affects the price, however a typical small parcel should cost up to £5 to return via a standard Royal Mail service. A tracked 2 day courier service should cost between £7-10.  

 

 

When will I be refunded?

Refunds or replacements will be processed within 1-3 working days after receipt of the return. If you used a tracked courier service you can check when the
item was received by us. If you have not heard from us or received a refund within 5 working days please contact us.

 

 

How should I package my return?

Most of our packaging is normally re-usable, so our first suggestion is to try and re-use this. Please ensure that the item is well protected and will remain dry in transit.  

 

 

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